Terms of service

TERMS & CONDITIONS (TERMS OF SERVICE)

Last Updated: [Date]

Welcome to AL ZEENAT PERFUME (“we”, “us”, “our”). By accessing, browsing, or purchasing from our website, you agree to be bound by the following Terms & Conditions. Please read them carefully.

1. GENERAL USE OF WEBSITE

By using our website, you confirm that:

  • You are at least 18 years old or using the site under parental guidance.

  • You will not use our products for illegal or unauthorized purposes.

  • You will not interfere or attempt to damage the website using viruses, malware, or hacking attempts.

We reserve the right to refuse service to anyone for any reason at any time.

2. PRODUCT INFORMATION & AVAILABILITY

  • All perfumes displayed are subject to availability.

  • Product images shown may slightly differ from the actual product due to lighting or packaging updates.

  • We reserve the right to discontinue any product at any time without notice.

  • We also reserve the right to update prices, descriptions, ingredients, or packaging without prior announcement.

3. ORDER & PAYMENTS

  • By placing an order, you confirm that all information provided (name, address, contact, etc.) is accurate.

  • Orders will only be processed after successful payment confirmation (based on available payment gateways).

  • We may cancel or refuse an order due to:

    • Suspected fraud

    • Incorrect payment details

    • Product unavailability

In such cases, we will notify you with the reason and initiate refund if applicable.

4. SHIPPING & DELIVERY

  • Shipping timelines depend on your address and courier service.

  • We are not responsible for delays caused by courier partners, weather, customs, or any unforeseen circumstances.

  • Tracking details will be shared (if applicable).

  • In case of wrong address provided by customer, re-delivery charges may apply.

5. RETURNS, REFUNDS & EXCHANGES

Due to the nature of perfumes (cosmetic & personal use products), we follow strict policies:

  • Opened, used, or tested perfumes are not eligible for return or refund.

  • If product arrives damaged, defective, or wrong, customers must inform us within [X] days of delivery with proof (photos & videos).

  • Eligible cases will be resolved through:

    • Replacement, or

    • Store Credit (as per our assessment)

For detailed guidelines, refer to our Return & Refund Policy.

6. INGREDIENTS & ALLERGIES

  • Our perfumes are crafted with high-quality fragrance oils and related ingredients.

  • Customers must check ingredients before use.

  • We are not liable for allergic reactions or skin sensitivities.
    Always perform a patch test before full use.

7. INTELLECTUAL PROPERTY

  • All images, logos, product designs, and content on the website are the property of AL ZEENAT PERFUME.

  • Copying, downloading, reproducing, or distributing without permission is strictly prohibited.

8. LIMITATION OF LIABILITY

In no case shall AL ZEENAT PERFUME be liable for:

  • Skin reactions or allergies

  • Shipping delays

  • Losses due to misuse of product

  • Damages arising from inability to access our website

  • Third-party service interruptions

Customers use products at their own discretion and responsibility.

9. THIRD-PARTY LINKS & SERVICES

We may use third-party services such as payment gateways, logistics, analytics, etc.
We are not responsible for any issues arising from their performance or policies.

10. PRIVACY POLICY

Your personal information is handled as per our Privacy Policy, covering:

  • Data collection

  • Data usage

  • Data protection

  • Third-party sharing (if applicable)

11. MODIFICATION OF TERMS

We may update, modify, or change these Terms at any time without prior notice.
Continued use of the website means you agree to the updated Terms.